The 5-Star Fallacy: How Uber Ruined the Single-point Rating System

Prior to the last, say, 3 years or so when searching for and assigning ratings to services or products online, there was a universal understanding of the scale, weight, and reliability of a 3-star vs. 5-star rating. Now, I feel, this is no longer true. And I blame Uber. Well, not Uber exclusively. Rather, I blame how we’ve placed reward on the expected (and many times, unreasonable and unrealistic) results, rather than using those results to inform, implement, and measure an improved outcome. Read more

The Future of Tech in Healthcare

With CES having just wrapped up in Las Vegas, one of the areas that was of key interest to me (besides self-driving luggage) was the innovative ideas surrounding the healthcare industry.

While it’s true that healthcare has typically lagged behind other industries when it comes to tech adoption and evolution, there are some amazing new offerings that have begun to emerge that may significantly shift how, when, where, and by whom healthcare services are delivered. Read more

AdaptSuite 4.1 Released For Increased Flexibility to Boost Efficiency

AdaptSuite 4.1 is the third release of 2017. The latest release includes timecard management enhancements for additional flexibility to ultimately increase efficiency. Other updates are included in the 4.1 release to enhance the candidate experience during the onboarding process.

AdaptSuite 4.1 delivers several enhancements for improved workflows that provide users more flexibility in their operational processes. Timecard management functionality has been improved to increase speed of data entry from imported timecards and an expanded screen to quickly add and adjust data within group timecards. Payroll accuracy has been significantly increased with logic in place to detect missing timecard data with flexible workflow options for making corrections proactively.

The timecard management updates improve the candidate experience through timely, error-free payments with the added option to directly print check stubs if needed. Other updates empower staffing agencies to offer candidates fast and easy workflows through the paperless onboarding process. A simplified registration option within the onboarding module is available for new candidates in the beginning stages of the hiring process with automated notifications and reminders to candidates to view and complete required employment documentation.

The 4.1 release is the first software update following the release of AdaptSuite’s new interface. The enhanced screen design and more intuitive system navigation reduces clicks and minimizes viewing multiple screens, increasing recruiter productivity.

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Staffing Firm with an RPO Practice? 8 Things You Need From Your ATS

Staffing firms are incredibly well positioned to succeed at the Recruitment Process Outsourcing (RPO) model. By their very nature, staffing firms are revenue generating whereas internal recruiting organizations are cost centers. Call me a capitalist, but I believe that the dynamics of having to turn a profit in an incredibly competitive market with low barriers to entry, means that profitable RPO providers have successfully established differentiated business models and business practices that work. Read more

SIA’s Collaboration in the Gig Economy: An Erecruit Retrospective

Last week, Erecruit’s Sales and Best Practices teams had the privilege of attending Staffing Industry Analyst’s Collaboration in the Gig Economy conference in Dallas, TX. There were some fantastic keynote and panel discussions about how buyers, staffing suppliers, and technology platforms can work together to shape and support the future of the way people will and want to work. Sara Moss, Tim Quirk, Doug Edwards, and Amy Yackowski sat down for a round table retrospective on what they learned.

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‘Penny Poking’ and the Virtuous Cycle of Gratitude

In my non-work time (yes, Virginia, there can be work-life balance), I came across an article that was in no way related to the staffing industry, but triggered an idea I felt was worth sharing. It’s the notion of what is referred to as “penny poking” – where individuals send small amounts of money to friends, family, co-workers, etc. as a simple act of gratitude or kindness.

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Silver Medalist Candidates: Leverage the Power of the Runner-Up

When there are multiple competitors vying for a single, top winning spot, at the end of the contest we tend to focus our attention on the ultimate winner, forgetting about those who may have come in a (sometimes very close) second place. During most Olympic events, the top three finishers – not just the decisive winner – are awarded. Why? Because it’s recognized that just because you didn’t finish first, doesn’t mean you aren’t still one of the top elite performers in your event. In fact, several countries determine an athlete’s future Olympic qualification based on past performance history. Read more